Last updated: 07/01/2026

At Tanvi Inventions, we take quality and customer satisfaction seriously. Please read our Return & Refund Policy carefully before placing an order.

 

1. Eligibility for Returns

Due to the nature of food products, returns are accepted only under specific conditions.

You may request a return or replacement if:

• The product received is damaged, leaked, or defective

• The wrong product was delivered

• The product is expired at the time of delivery

To be eligible, the request must be raised within 48 hours of delivery along with clear photos or videos as proof.

 

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used food products

• Products damaged due to improper handling after delivery

• Orders placed with incorrect shipping details provided by the customer

• Change of mind or taste preference

 

3. Return Process

To initiate a return or replacement:

• Contact us via email at tanviinventions.com

• Share your order number and proof of issue (images or video)

Once approved, we will guide you through the next steps.

 

4. Refund Policy

• Approved refunds will be processed after verification of the issue

• Refunds will be credited to the original payment method

• Processing time may take 7–10 business days, depending on the payment provider

In certain cases, we may offer a replacement instead of a refund, based on product availability and issue type.

 

5. Shipping Costs

• Shipping charges are non-refundable unless the return is due to our error

• If a replacement is approved, we will bear the shipping cost

 

6. Cancellations

• Orders can only be cancelled before they are shipped

• Once dispatched, cancellations are not allowed

 

7. Contact Us

For any return or refund-related queries, please contact us at: info@tanwee.co